Operations personnel within an organization are an extremely important asset to have. They are largely responsible for ensuring that a company's systems run as they are supposed to and that these systems are protected. In the event that a system crashes, there are three steps that the department should take in order to troubleshoot and resolve the issue as quickly as possible.
1. Safe mode - Also known as 'single-user mode', logging in this way prevents the system from running services for other users on that network. Also, when in this mode, only the local console is able to be gotten to. This makes troubleshooting more effective.
2. Resolve issue and get back lost files - After logged onto the system in safe mode, the administrator can go in and attempt to correct any damage that has been done. Afterwards, it is important to try and figure out why the system shut down improperly to begin with so that it does not happen again. Changes might have to be made to applications and databases as a result of the system crash.
3. Operation and file validation - If the investigation shows that corruption to files and operations had occurred, the administrator must make sure that they validate file contents to ensure that the system configuration is in its expected state.
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